Punjab Launches an Online System for Feedback and to Counter Unauthorized Inspections
Reform ID P131
Reform Description Before: The businesses were experiencing unauthorized inspections by the inspectors of various departments such as ESSI, food department, industries department, and labour department.

After: With the feedback mechanism in place now the businesses can register their feedback about the conduct of the inspections.

Sector All Sectors
BeneficiariesAutomotive Owners  All Businesses
Jurisdiction/ Location Punjab
Department Punjab Employees Social Security Insititution, Punjab Food Authority, Labor Department and Industries Department, Employees Old Age Benefit Institution, and  Environment Protection Authority
Date of Implementation 30-11-2021
Details Difficulty Inspectors from various departments were undertaking unauthorized visits to factories/ premises and there was no feedback mechanism to monitor cases of misuse of authority.
Analysis In line with the best practices and smart regulations it was realized that the regulators should introduce an online mechanism for validating the authorized inspection and obtain feedback from the businesses.
Solution An online portal for getting feedback from the businesses has been launched. Now, the businesses can share their feedback with the EOBI online about the conduct of the inspections etc.

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