Controlling Unauthorized Inspections and Establish a System for Feedback by Businesses
|Reform Description||Before: The businesses were experiencing unauthorized inspections by the inspectors of various departments such as ESSI, food department, industries department, and labour department, which often lead to corrupt practices and misuse of authority.
After: With the feedback mechanism in place now the businesses can register their feedback about the conduct of the inspections.
|Jurisdiction/ Location||Khyber Pakhtunkhwa|
|Department||Employees Social Security Institution, KP Food Authority, Labor Department and Industries Department.|
|Date of Implementation||*****|
|Timeline||Last 03 Months|
|Details||Difficulty||Inspectors from various departments were undertaking unauthorized visits to factories/ premises and there was no feedback mechanism to monitor cases of highhandedness and misuse of authority.|
|Analysis||In line with the best practices and smart regulations it was realized that the regulators should introduce an online mechanism for feedback from the businesses.|
|Solution||An online portal for getting feedback from the businesses has been launched. Now, the businesses can share their feedback with the concerned department(s) online about the conduct of the inspections etc.|
|Evidence||Online Feedback Portal|
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